Earn customers for life
Transform customer experiences by empowering agents to drive faster resolution using generative AI and automation.
Explore Dynamics 365 Customer Service
Exceed customer expectations by delivering exceptional service on any channel.
Save agents' time by using generative AI to search for relevant and accurate information on trusted websites and internal documents, including previously resolved issues and knowledge articles.
Deliver relevant responses in real time with AI-powered chatbots. Resolve customer issues quickly with intelligent conversational bots that connect trusted websites and internal documents using generative AI.
Detect emerging trends and identify opportunities for improvement across support topics, agent-customer interactions, and knowledge management.
Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.
What Is Dynamics 365 Customer Service?
Earn customers for life
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
Integrated case management
Customer support timeline
Real-time sentiment analysis
Context-driven agent suggestions
Agent alerts
Visibility into issue history
Get started with Dynamics 365 Customer Service
Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.
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